Many people are promoted into management and leadership positions because of their technical expertise. Yet managing and leading people effectively requires a new set of skills. This workshop from Robenny - School of Business deals with the key issues of understanding the people you work with, and how to communicate effectively with them. It offers essential skills for communication, dealing with issues, leadership and motivation

How You Will Benefit

• Greater understanding of their own and others' behaviour
• Tools to gain rapport easily and communicate effectively
• Knowledge, skill and confidence to raise issues, manage difficult behaviours, deal with conflict
• Models to motivate and lead others

Who Should Attend

• Newly appointed managers and Team Leaders
• Those responsible for managing/leading groups
• Anyone in management/leadership positions who find people a challenge to deal with!

What You Will Cover

• Understanding Communication
  What is communication?
  Establishing rapport
  The words you choose will determine the results you get
  Questioning & Listening
• Understanding People
  We're all different
  What drives behaviour?
• Leading People
  The difference between management and leadership
  Models of leadership
• Using this knowledge to-
  Raise issues
  Manage conflict
  Deal with difficult behaviours
  Motivate individuals